Wednesday, April 26 - Thursday, April 27
1:00 PM - 4:00 PM EASTERN (10:00 AM - 1:00 PM PACIFIC)
In this virtual workshop, you’ll learn and role play communication processes, social styles and personalities, as well as how to build better customer relationships and, in turn, build and improve your brand. We will also foster a deeper understanding of consumer behaviors & interests; questioning techniques; sales processes; selling techniques; and how to use them all to better serve your customers while increasing sales. Technicians will learn and have materials to use that can help them sell more equipment, create more leads, create more accessory sales, and sell more maintenance agreements.