Course Objective:

Being a technician means more than just proficiency in maintaining and repairing equipment. Since all home services companies advertise maintenance and repair, customers often assume that all such companies are somewhat equal.

Your ability to work with tools won’t make you stand out as a world-class service advisor in the eyes of customers. After all, every technician can work with tools, albeit to varying degrees of excellence.

So, what sets average technicians apart from world-class comfort advisors? It’s your ability to advise customers in a compelling way that makes them feel good about what they spend.

Join Drew Cameron, founding faculty member of Contractor University, for a masterclass on how to separate yourself, your service, and your company from the competition.

Key Learning Objectives:

• Blend your technical expertise with human skills like empathy and education to improve how you present findings and options to customers.
• Discover five methods to combine your training, tools, and technology with operational processes to deliver an exceptional customer experience.
• Learn how to elevate service outcomes by building trust and creating a sense of value for your customers.
• Implement strategies to maximize opportunities and stand out as a true service advisor, not just a technician.

Questions:

Contact David Delgado

619-203-5692 | ddelgado@egia.org