Service Operations Boot Camp

Tuesday, January 23 - Thursday, January 25

Omni Nashville Hotel
250 Rep. John Lewis Way S
Nashville, TN 37203


This workshop qualifies for 8.33 CEU credits

Day 1 & Day 2:

8:00 AM - 5:00 PM Central

Day 3:

8:00 AM - 3:00 PM Central

Service Operations Boot Camp

This 3-day workshop is designed to cover all aspects of a contractor’s service department. The course will give a full review of service department operations, goal setting and department profitability planning. We will cover the “perfect service call” and how dispatching and customer service relate to the service department as a whole.

This course will also take a deep dive in to service pricing. We will discuss pricing strategy, flat rate vs time and material, maintenance agreement pricing and how to calculate your service street labor rate.

In addition, to operations and pricing, we will cover internal and external marketing for service and maintenance growth, seasonal advertising plans as well as technician compensation and performance reviews.

Please bring a working laptop or device that has Microsoft Excel so you can work within the spreadsheet templates we will provide.


Speaker Elekes
Gary Elekes
President, EPC Training
Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.

In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.