JAN 28-30 2025 – EGIA – Service Management Operations Boot Camp - My Contractor University

Service Management Operations Boot Camp

Tuesday, January 28 - Thursday, January 30

DoubleTree by Hilton Hotel Nashville Downtown
315 4th Ave
Nashville, TN 37219

Agenda

Service Management Operations Boot Camp

This 3-day boot camp is designed to cover all aspects of a contractor’s service department. The course will give a full review of service department operations, goal setting and department profitability planning. We will cover the “perfect service call” and how dispatching and customer service relate to the service department as a whole.

This course will also take a deep dive into service pricing. We will discuss pricing strategy, flat rate vs time and material, maintenance agreement pricing and how to calculate your service street labor rate.

In addition to operations and pricing, we will cover internal and external marketing for service and maintenance growth, seasonal advertising plans as well as technician compensation and performance reviews.

Please bring a working laptop or device that has Microsoft Excel so you can work within the spreadsheet templates we will provide.

Presenter

Gary Elekes

President, EPC Training

Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.

In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.

Book A Room

A limited amount of discounted overnight accommodations have been secured at the DoubleTree by Hilton Hotel Nashville Downtown. The discounted room rate is $269 per night.

The room block cut-off date is Tuesday, December 24th.

Book Now

NON-MEMBER PRICING

$1,999/person

Member Registration

Non-Member Registration

Registration for this boot camp is limited to 3 registrants per company.

If you would like to register more than 3 registrants, please contact Member Services by calling (866) 502-2021 to add the additional registrant(s) to the waitlist for this event. You will be notified if we are able to accommodate your request by no later than 14 days prior to the event start date.

Premium2 Members:
2 Free Tickets, Then $899/person

Premium Members:
1 Free Ticket, Then $899/person

Plus Members:
$999/person

Contractor University Members must first log-in to take advantage of the above discounted workshop pricing

Cancellation Policy:

The deadline to cancel your workshop registration without penalty is 15 business days prior to the workshop start date. Cancellations received after the deadline will not be refunded.

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