At it’s heart, residential HVAC is simple. It’s math based on facts, data and science (thermodynamics and physics) and put into action and mechanical use to provide homeowners with a safe, comfortable, healthy, energy-smart home life experience designed by Comfort Advisors.

What does a Comfort Advisor need to know, beyond their ability to communicate effectively, to deliver a world-class customer experience that results in happy customers and a profitable job?

A high-level understanding of the math, science, design principles and applications of HVAC, IAQ, and home performance products and services.

In this course, we will provide attendees with a foundation of specialized knowledge, skills, and tools to develop your confidence to diagnose, design, and communicate effectively with customers and your own team. You will learn how to take the technical and conceptual and make it practical for homeowners to understand and choose to invest.

Key takeaways include:

• The three states of flow for in-home sales
• Understanding the house as a SYSTEM – the HVAC equipment alone is not the system!
• Airflow
• Equipment components
• Survey of the customer, living space, building envelope and system application
• Heat loss/heat gain load calculations
• Equipment selection
• Air quality
• Additional content and resources (as time allows)

NOTE: The content is structured to appeal to all people and persuasions with proven sales skills to indoctrinate them into technical aspects of the HVAC, airflow, IAQ, and home performance sales profession so they can hit the ground running. This IS NOT a sales training course. See MyContractorUniversity.com for sales training courses. The content is product- and brand-agnostic/neutral.

Who Should Attend:

• Owners
• Sales Managers
• Salespeople of any level that want to be better
• Technicians that want to sell