This course is designed to develop a customer service focused culture and implement core values to support superior customer service in all operations. This workshop is about defining your company brand experience and brand promise, then aligning the business to deliver on that promise every time.

Over two days, we will also dive into dispatching techniques to ensure that the technicians are set up for success on every call, and we’ll define the role that the dispatcher plays in developing a profitable and efficient service department. Join Gary Elekes and Weldon Long in this fast-paced virtual training session to get some key pointers that can be implemented immediately with your customer service and dispatch teams, laying the groundwork for both short- and long-term success.

Attendees will learn:

• Developing a customer service culture
• Aligning vision and purpose
• Implementation of core values in all areas and the specific behaviors required
• Defining a brand promise and customer experience company-wide
• Understanding the internal and external communications
• Phone/telemarketing professionalism
• Debriefing technicians and homeowners
• Proper paperwork
• Rewarding positive behavior
• Sales support from customer service reps.
• Implementing customer service follow-up plan