This course is designed to develop a customer service focused culture and implement core values to support superior customer service in all operations. This workshop is about defining your company brand experience and brand promise, then aligning the business to deliver on that promise every time.

This course will also dive into dispatching techniques to ensure that the technicians are set up for success on every call and the role that the dispatcher plays in developing a profitable and efficient service department.

Topics Covered:

• Developing a customer service culture
• Alignment of a Vision and Purpose
• Implementation of core values in all areas and specific behaviors required
• Defining a Brand Promise and Customer Experience – Company Wide
• Understanding the Internal and External Communications
• Phone/telemarketing professionalism
• Debriefing technicians and homeowners
• Proper paperwork
• Rewarding positive behavior
• Sales support from customer service reps.
• Implementing customer service follow up plan

Join Gary Elekes in this fast-past virtual training session to get some key pointers that can be implemented immediately with your customer service and dispatch teams.