Tuesday, October 17
1:00 PM – 4:00 PM EASTERN (10:00 AM – 1:00 PM PACIFIC)
This course is designed to develop a customer service focused culture and implement core values to support superior customer service in all operations. This workshop is about defining your company brand experience and brand promise, then aligning the business to deliver on that promise every time.
This course will also dive into dispatching techniques to ensure that the technicians are set up for success on every call and the role that the dispatcher plays in developing a profitable and efficient service department.
Join Gary Elekes in this fast-past virtual training session to get some key pointers that can be implemented immediately with your customer service and dispatch teams.