Service Management & Service Department Profitability

Wednesday, October 19 - Thursday, October 20

1:00 PM - 5:00 PM EASTERN (10:00 AM - 2:00 PM PACIFIC)


Virtual Event


Every contracting business has a service department. But a service department that’s a measurable profit center, rather than financial blackhole is what separates the average contractor from the great one.

In this workshop, we’ll discuss how to capture more service calls, maintain proper service levels and turn your overall service department into that measurable profit center that can set your business apart. You’ll learn proper dispatching procedure, service org chart and parts stock replenishment, and you’ll walk away with your department goals and priorities for the year and a plan to address them.

Attendees will also learn:

  • Creating a Service Department Evaluation and Gap Analysis
  • Defining Maintenance Strategy and Integrating into Service
  • Proper Forms to Support Department
  • Procedure and Policy Manual
  • Service Pricing Strategies – Flat Rate, Labor Rate Price, Key Repairs, Maintenance Prices
  • Detailed Maintenance Strategy Outline and Review
  • The “Perfect Service Call” Procedure
  • Recruiting, Hiring, Training and Developing Technicians


Gary Elekes

President, EPC Training

Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.

In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.

Weldon Long

New York Times Best Selling Author & Contracting Business Expert

Weldon Long is a successful entrepreneur, sales expert and author of the NY Times bestseller, The Power of Consistency – Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2003, he walked out of a homeless shelter and built an Inc. 5000 company generating cumulative sales of over $20,000,000 within just 60 months. In 2009, his company was selected as one of Inc. Magazines Fastest Growing Private Companies in America.

Today, Weldon Long is one of the nation's most powerful speakers and a driven motivator who teaches others the Sales and Prosperity Mindset philosophies that catapulted him from desperation and poverty to a life of wealth and prosperity. Weldon has been featured on numerous national and regional television programs, including Fox News Network, First Business Network and Chicago's own WGN.

Mr. Long has successfully used his signature program, The Power of Consistency, to help hundreds of companies and thousands of sales professionals radically improve their sales results. Weldon holds a Bachelor's Degree and an MBA in Management.


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