Wednesday, September 11
1010 W. Kennedy Ave
Kimberly, WI 54136
Sponsored By
Agenda
8:00 AM - 5:00 PM CENTRAL
Course Objective:
The technician is the most common touchpoint with your customer; the one who actually enters the home and must bring your proper customer experience in the door. Their role is one of the most crucial in any home services business. So how can you, whether you’re the management setting the strategy or the technician who’s executing on it, ensure that you’re walking in with a strategy to seek perfection every single time?
Join us for this can’t-miss workshop that will provide the tools and training for elite technician communication skills. You’ll learn to role play the communication processes, understand social styles & personalities, and develop the skills to improve customer relationships to build your company’s brand. We’ll walk through consumer behaviors, interests, and most important of all, how to share information with impact not pressure. Technicians will walk away understanding how to have a better, more complete conversation in the home where nothing is left out — all without transitioning into a “salesperson” role.
Attendees Will Learn:
Questions:
Contact Jenny Pena
702-763-4882 | jpena@egia.org
Presenter
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