Service Agreement Success

Tuesday, September 17 - Wednesday, September 18

Virtual Event


This workshop qualifies for 8.0 CEU credits

1:00PM - 5:00PM EASTERN (10:00AM - 2:00PM PACIFIC)

Service Agreement Success

Your service agreement program is one of the most crucial marketing activities you’ll engage in as a contractor. It takes some understanding and nuance to build and price it correctly. But once it’s established, it can be a source of perpetual revenue throughout the year and eliminate much of your seasonal fluctuations.

In this workshop, we will provide necessary structure and guidance to implement and execute a top performing service agreement process, including the forms and other materials that you’ll need. We will also discuss how to control and ensure profitable growth and generate quality leads.

Attendees will learn:

  • Planning, pricing, implementation, and marketing materials for a successful service agreement program
  • Compensation plans and incentives for service agreements
  • Goal-setting for technicians on service agreements
  • Marketing strategies to target zones and existing customers
  • Proven metrics around the service agreement model
  • Scheduling procedures
  • Company culture need to support the service agreement plan


Speaker Elekes
Gary Elekes
President, EPC Training
Gary Elekes is serial entrepreneur with a passion for helping others become more successful by sharing what he has learned over the past 3 decades working closely with all facets of the contracting industry. During his career, Gary has held senior management positions at Lennox and Service Experts. In 2000, Gary moved into entrepreneurship and started his training and consulting business EPC. Today, EPC continues to support growth oriented businesses aspiring to reach 20% EBIT. He also designed the very first web based learning platform for the residential contracting industry, which acts as a support system for training and learning in HVAC and plumbing trades, and has over 5,000 subscribers.

In 2003, Gary began acquiring contracting firms with a focus on developing turn-around opportunities. He also opened and operated several start-up businesses. In 2010, he added web design/SEO and online marketing to his company portfolio starting Imarket Solutions as a co-founder. Gary graduated from Ohio State University with a BSBA and also holds a Master's Degree in Business and Finance.

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