Tuesday, September 28
10:00AM - 2:00PM PACIFIC (1:00PM – 5:00PM EASTERN)
Develop a customer service-focused culture that is in alignment with the company vision, mission, purpose, and core values. This workshop is about defining your company brand experience and brand promise, then aligning personnel to deliver on that promise every time.
We will discuss frameworks for call-taking, demand service, maintenance, installation, and sales that when executed deliver consistency in the customer care experience. It’s never about what a customer spends, but more importantly how a customer feels about what they spend.
Understanding buying habits are an emotional premise will help convert more customers, have customers becomes repeat customers and service partners, spend more money, provide higher review scores, and provide more referrals.
Let excellent customer service (the things your people do) and outstanding customer care (how customers feel as a result of your people and processes) make your brand experience legendary.
Owners of Trades Businesses, Service Managers, Call Center Managers
Drew Cameron is America’s Most Sought-After Sales & Marketing Strategy and Success Advisor to Home Services Contractors and president of both FLOW Odyssey (formerly HVAC Sellutions) and Energy Design Systems, LLC: the premier industry alliance providing leading-edge technology along with complementary marketing and sales consultative support, recruiting, training, and coaching for performance and profit enhancement of Home Services Contactors. Drew is a renowned author, speaker, educator, coach, consultant, software developer, philanthropist, and an International Consultant Award Winner. Drew is also a president of the Cameron Family Memorial Foundation; a Board member, a Foundation Board Trustee, a Contractor University Founder & Faculty member, Resident Expert of Contractor Connect for Contractor University; a member of Black Belt Contracting (BBC).
Weldon Long is a successful entrepreneur, sales expert and author of the NY Times bestseller, The Power of Consistency – Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2003, he walked out of a homeless shelter and built an Inc. 5000 company generating cumulative sales of over $20,000,000 within just 60 months. In 2009, his company was selected as one of Inc. Magazines Fastest Growing Private Companies in America.
Today, Weldon Long is one of the nation's most powerful speakers and a driven motivator who teaches others the Sales and Prosperity Mindset philosophies that catapulted him from desperation and poverty to a life of wealth and prosperity. Weldon has been featured on numerous national and regional television programs, including Fox News Network, First Business Network and Chicago's own WGN.
Mr. Long has successfully used his signature program, The Power of Consistency, to help hundreds of companies and thousands of sales professionals radically improve their sales results. Weldon holds a Bachelor's Degree and an MBA in Management.