REQUIRED WORKSHOP

To earn your certification, you are required to attend following event. If the event is offered on multiple dates, you only need to attend it once. Click on the boxes below to learn more and register.

Service Operations
Workshop

There are currently no workshops for this category.

RECOMMENDED SUPPLEMENTAL LIBRARY RESOURCES

(Not Required)

SECTION 5

Pricing Principles

Reference

5.4 — 5.6
SECTION 9

Technician Selling & Communications (Service & Maintenance)

Reference

9.1 — 9.13
SECTION 11

Service Agreements & Residential Maintenance Agreements

Reference

11.1 — 11.3 & 11.6 — 11.7
SECTION 13

Human Resource - Training & Development

Reference

13.4 — 13.9
SECTION 15

Material Handling

Reference

15.1
SECTION 17

Vehicle & Fleet Management

Reference

17.2 & 17.5